Refund policy
We have a 30-day policy, which means you have 30 days after receiving your order to contact us about a problem with your purchase.
Returns
Due to the nature of our products, we cannot accept returns of dog treats or chews once they have been delivered. This is to protect the quality, freshness and safety of all products we sell.
If you believe your order has arrived damaged, is faulty, or you have received the wrong item, please contact us within 48 hours of delivery at sales@good-dog-goodies.co.uk. Please include your order number and, where possible, photographs of the item so we can investigate and resolve the issue as quickly as possible.
If a return is authorised, we'll provide the appropriate return instructions and return address by email. Please do not send any items back without contacting us first.
Damaged, Incorrect or Faulty Items
Please inspect your order as soon as it arrives. If your order is damaged, faulty or incorrect, contact us within 48 hours of delivery. We'll assess the issue and, where appropriate, offer a replacement, refund or another suitable resolution.
Non-Returnable Items
For hygiene and food safety reasons, we cannot accept returns of dog treats or chews unless they are faulty, damaged in transit or sent in error.
We also cannot accept returns of:
- Sale items
- Gift cards
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund after it has been approved.
If more than 15 business days have passed since your refund was approved, please contact us at sales@good-dog-goodies.co.uk